Networking 101: Mean Time Failure Explanations

Equipment Management Metrics: ·  Mean Time Between Failure (MTBF) ·  Mean Time To Failure (MTTF) ·  Mean Time To Repair (MTTR) MTTR is an indicator of the performance of service personnel based on the known elapsed period of time required to perform corrective maintenance and restore a component or system to operational status. There is also the indication [...]

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Workplace Approach: Optimism – Tools & Ideas

This article serves to describe and detail the effectiveness of being optimistic and the benefits of a positive attitude in the workplace, in society and in life in general. The dual process of giving employees tools for effective communication, and then establishing a shared leadership model, promotes the institutionalization of healthy practices throughout the company. [...]

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Managing Everybody Else: Shared Leadership Conclusion

This entire article serves to describe and detail the effectiveness of implementing a philosophy of shared leadership involving the practices of accountability, ownership, empowerment and communication. The dual process of giving employees tools for effective communication, and then establishing a shared leadership model, promotes the institutionalization of healthy practices throughout the company. A positive working [...]

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Customer Support Resources: Your Customer Support Solutions

The customer support software is a part of a company-wide customer relationship management, (commonly referred to as CRM) solution. It helps in simplifying the client interactions by computerizing the tasks. It is a boon for both the agents as well as their supervising managers. It makes life easy for the agents as they have the [...]

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The Benefits of Customer Support Software

In today’s digital age customer support software has now overtaken traditional customer services. The latter no longer involves just supplying information and replying to queries. New age customer support software service includes sales and marketing areas, as well as handling all sorts of communication for the company. This has made the whole process much more [...]

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